Operations Manager

This is an excellent opportunity for a driven and talented individual to make a real difference as part of a dynamic and professional team. The Operations Manager will assist the Head of Operations focusing on the optimisation of the day to day operations of the business.
There will be a number of interesting and varied ad-hoc projects and the Operations Manager will have responsibility for the Operations Team.
This is a position best suited to a commercially yet technically minded person who enjoys leading a team of professionals and is motivated by the challenge of providing technical and operational solutions.
Application Deadline
December 31st 2019
Fund Administration
Contract Type
Full Time
Reporting To
Head of Operations

Key Responsibilities

Team Management

o    To manage performance of the team, providing support and guidance to team members
o    To participate in management team meetings
o    Oversight and maintenance of the team action tracker
o    Actively participate in Team Meetings, leading on certain key Operations areas
o    Hold monthly one-to-one meetings with each team member as part of the performance management process
o    Hold regular objectives/PMR progress meetings with each team member, as required by PMR guidelines.

 Systems and IT

o    Troubleshoot operational problems that may become systematic issues for delivery
o    Supervision of the Secure Virtual outsourced IT provider
o    Development of systems supporting infrastructure for client delivery 
o    Work with Head of Operations and jurisdictional colleagues to devise optimal IT solutions
o    Oversee the day-to-day management and resolution of IT issues arising internally
o    Support Operations Administrator(s) with IT/Systems query resolution and deal with escalated issues


o    Support or lead specific internal projects
o    Support in streamlining operational processes
o    Undertake required Business Analyses as and when required
o    Build and deliver MI reporting as required
o    Support in the delivery of internal training
o    Review of certain internal budgets to include assisting with periodic profitability analysis and staff benefit budgeting
o    Assist Head of Operations with relationships with our primary bankers

Accounts Administration

o    Management and reconciliation of the disbursements to clients including regular review to maintain accuracy
o    Oversight of the monthly payments preparation to suppliers and monthly staff expenses payments
o    Oversight of monthly bank account activities including liaison with Head of Finance
o    Checking of monthly supplier invoices, ensuring the payments are in line with budget and business requirements
o    Liaison with suppliers to resolve any invoicing queries

Office & Facilities Management

o    Co-ordinate all premises or facilities related projects within agreed timelines
o    Contract and supplier management, acting as main point of contact for all relationships
o    Act as point of contact for all office facilities related matters, including any matters relating to the lease of the office premises
o    Maintain accurate register of building access cards
o    Support and mentor junior staff with all facilities queries, including provision of furniture, equipment and supplies for use in the office

Management/Supervisory Responsibilities

o    Act as a role model and provide support and guidance to staff
o    Supervision, coaching and mentoring of staff members
o    Managing team workloads and ensuring that objectives are met

Skills, Knowledge & Expertise

Technical Knowledge / Skills Required
  • Ability to write business correspondence, procedures and performance measurement reports. 
  • Ability to lead, mentor, coach and carry out on-the-job training with staff members.
  • Internal systems, controls and procedures – training will be given on the internal applications used and the candidate will become familiar with the controls and procedures in place.  
  • Proficiency in MS Applications including Word, Excel and PowerPoint
  • Excellent communication skills are essential
  • Project Management Experience
  • VBA Coding or similar experience

Minimum  Education / Qualifications
  • Ideally 3 or more years of demonstrable management experience within financial services, with an excellent understanding of the operational function, projects and systems. A heavy emphasis on delivery to clients is required in order to identify and plug any gaps in the operating platform.
  • Graduate with a proven academic record


Langham Hall invests in people and developing them professionally.  We are extremely proud of our leadership-focused culture which fosters a dedicated, approachable and collaborative way of working.  We offer the opportunity to progress your career and develop your leadership and people management skills.

About Langham Hall

Langham Hall’s success as a professional services firm depends on employing talented individuals.  We develop our people through the provision of quality leadership and training. We are proud of our culture and seek out people that believe in our values.

Langham Hall employees are dedicated to delivering a first-class service to clients. Management and staff identify early opportunities to play an active part in client meetings. This level of engagement ensures that we develop strong, lasting relationships with our clients and that Langham Hall staff feel engaged and challenged in their work.  

Our teams work in collaboration with all teams across the business as well as with our offices in other jurisdictions.

We invest in our people, providing support and encouragement in their professional growth and development. Staff receive intensive training and, where applicable, full exam tuition and study support.

Langham Hall has extremely low staff turnover with Managers' average tenure being over four years. This emphasises the loyalty and trust that Langham Hall has earned from its people through the promotion of a positive working culture.

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Application Deadline
December 31st 2019
Fund Administration
Contract Type
Full Time
Reporting To
Head of Operations
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